We have had an eye opening month here at Little Apple. We have always relied very heavily on email for communicating with our customers. It has been a wonderful, allowing us the freedom to answer numerous questions for people at all times of the day (and night). Until late May, everything had always gone smoothly and we never suspected that we would have any problems. But then June came and we started to realize that a lot of the emails we were sending were not being received. At first, we were not aware of the extent - we thought just a couple of people were having trouble...but now we are realizing that we can't rely on email like we used to. So, we are hoping that our customers will read this and realize that if they have contacted us by email - and haven't heard back from us for awhile...it's probably because our messages are not making it to you. It's also possible that we are not getting all the messages that you are sending. It seems to make sense that the system would be faulty both ways, not just one. The research we have done seems to point to Spam systems that companies like Cox, Hotmail, Yahoo, and Gmail set up to filter the spam coming into your Inbox. Some of the systems are made to just delete messages that might be spam before they get to your Inbox (we aren't sure which though we've been having a lot of trouble with Cox and Hotmail). This means that when I send you a message the Spam filter is identifying my email message as spam and deleting it. It doesn't let me know that my message didn't make it to you and it doesn't let you know that it deleted my message. This means you're wondering why I haven't responded to your questions - and I'm wondering why I'm not hearing back from you about my response. Needless to say - we are thinking that the phone is looking like the better option for communication. It is more difficult to get ahold of people...and you play phone tag for a while before you can actually talk :-)...and sometimes it's hard for people to call if they just have a quick question (when they would feel perfectly fine sending a quick email). But - until we can figure out what is going on with the email and begin to trust it a little more, the phone might be the most reliable. So, hopefully, I will talk to you soon :-).
Monday, June 29, 2009
Email Woes
We have had an eye opening month here at Little Apple. We have always relied very heavily on email for communicating with our customers. It has been a wonderful, allowing us the freedom to answer numerous questions for people at all times of the day (and night). Until late May, everything had always gone smoothly and we never suspected that we would have any problems. But then June came and we started to realize that a lot of the emails we were sending were not being received. At first, we were not aware of the extent - we thought just a couple of people were having trouble...but now we are realizing that we can't rely on email like we used to. So, we are hoping that our customers will read this and realize that if they have contacted us by email - and haven't heard back from us for awhile...it's probably because our messages are not making it to you. It's also possible that we are not getting all the messages that you are sending. It seems to make sense that the system would be faulty both ways, not just one. The research we have done seems to point to Spam systems that companies like Cox, Hotmail, Yahoo, and Gmail set up to filter the spam coming into your Inbox. Some of the systems are made to just delete messages that might be spam before they get to your Inbox (we aren't sure which though we've been having a lot of trouble with Cox and Hotmail). This means that when I send you a message the Spam filter is identifying my email message as spam and deleting it. It doesn't let me know that my message didn't make it to you and it doesn't let you know that it deleted my message. This means you're wondering why I haven't responded to your questions - and I'm wondering why I'm not hearing back from you about my response. Needless to say - we are thinking that the phone is looking like the better option for communication. It is more difficult to get ahold of people...and you play phone tag for a while before you can actually talk :-)...and sometimes it's hard for people to call if they just have a quick question (when they would feel perfectly fine sending a quick email). But - until we can figure out what is going on with the email and begin to trust it a little more, the phone might be the most reliable. So, hopefully, I will talk to you soon :-).
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